Sentrup Documentation

Welcome to the official Sentrup documentation hub. Sentrup is a comprehensive, production-ready, multi-tenant AI-powered customer support and scheduling platform.

This documentation provides details and guided instructions to help you deploy, configure, integrate, and customize Sentrup for your business website.

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🚀 Core Capabilities

To help you get started, we have broken down our core features into guided sections:

1. Chat Widget Integration

Learn how to embed and visually customize our interactive chat widget on standard websites, WordPress sites, or Shopify stores. Secure your widget using allowed domains.

2. Knowledge Base Ingestion

Supply documents (PDFs, TXT, Markdown) to build your custom RAG knowledge base. Sentrup parses and embeds documents into a secure vector space for contextual similarity searches.

3. Automated Crawling AI

Scrape and index public web pages, marketing sites, or sitemaps automatically using our incremental scraper, hashing updates to prevent redundant embedding cost.

4. Calendar & Appointment Sync

Sync Outlook or Google Calendar via secure OAuth 2.0. The scheduling agent checks availability in real time, books appointments directly in conversation, and issues confirmations.

5. Escalation & Terminology Reference

Review industry-standard support metrics (CSAT, FRT, NPS) and configure confidence score thresholds to route complex conversations seamlessly to human support staff.