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Sentrup Documentation

Welcome to the official Sentrup documentation hub. Sentrup is a comprehensive, production-ready, multi-tenant AI-powered customer support and scheduling platform.

This documentation provides details and guided instructions to help you deploy, configure, integrate, and customize Sentrup for your business website.

🚀 Core Capabilities​

To help you get started, we have broken down our core features into guided sections:

1. Chat Widget Integration​

Learn how to embed and visually customize our interactive chat widget on standard websites, WordPress sites, or Shopify stores. Secure your widget using allowed domains.

2. AI Voice Calling Agent​

Configure your 24/7 AI Voice Receptionist. Assign phone lines, customize voice prompts, enforce business operating hours, enable live call transfers, and book appointments over phone calls.

3. Integrations Setup Guide​

Connect your tech stack including Shopify, GoHighLevel (GHL), Slack, Zapier, HubSpot CRM, Google Calendar, and WooCommerce with step-by-step token and webhook setup instructions.

4. Knowledge Base Ingestion​

Supply documents (PDFs, TXT, Markdown) to build your custom RAG knowledge base. Sentrup parses and embeds documents into a secure vector space for contextual similarity searches.

5. Automated Crawling AI​

Scrape and index public web pages, marketing sites, or sitemaps automatically using our incremental scraper, hashing updates to prevent redundant embedding cost.

6. Calendar & Appointment Sync​

Sync Google Calendar via secure OAuth 2.0. The scheduling agent checks availability in real time, books appointments directly in conversation, and issues confirmations.

7. Escalation & Terminology Reference​

Review industry-standard support metrics (CSAT, FRT, NPS) and configure confidence score thresholds to route complex conversations seamlessly to human support staff.